Important travel information

You have booked and saved on Rumbo and finally the day of the departure has come!

All airline and Renfe companies must provide precise travel information of their check-in times, luggage allowances, and fees for making changes to your reservation.

Before departure check the travelling conditions of the provider you have booked with by using the below drop down menu. 

Select the name of the company you are travelling with to review their fees for reservation changes, check-in details, luggage allowances and other travel conditions:

Having doubts about the reservation you just made?
Can’t find the answers in the frequently asked questions section?
Need help? Contact our Customer Care Team.

Can't find the Company?
If the company is not listed please contact our Customer Care team to find out details of their travel and modification conditions. 

 

Booking changes/cancellations must be made by telephone at least 24 hours prior to departure by calling our Customer Care team (available 24/7).

IMPORTANT: for Sunday and Monday departures, you must contact us by Friday.

To make changes to  your booking (route change, departure/return date change, passenger name change) we will contact the provider on your behalf to verify if the requested changes are feasible and if there is additional cost.

Please note that changes are not always possible and all requests are subject to authorisation from the provider.

Some important points of note:

 

  1. Changes and/or cancellation requests are to be made by telephone only, at least 24 hours prior to departure. We cannot process e-mailed requests for changes.
  2. For Sunday and Monday departures, you must contact us by Friday.
  3. Some fares and some tickets are non-refundable or may entail booking surcharges. Select the provider from the above table for a list of their regulations.
  4. Fees explained: 
    4.1  Change requested by passenger: 5 Euro handling fee per passenger, per route is applicable. If you have purchased an Assistance Package* with us however, no handling fee is applied to making a change to your booking.

    4.2  Refund requests are explained in the table below. 

    REFUND REASON REFUND BY SAME METHOD OF PAYMENT

    REFUND

    BY VOUCHER

    REFUND OF

    Agency & Payment fees

    WITHOUT

    ASSISTANCE PACKAGE*

    WITH

    ASSISTANCE PACKAGE*

    Cancellation by Passenger Handling fee charged
    20 Euro per refund request
    Handling fee not charged Handling fee not charged Non refundable
    Schedule Change / Cancellation by Provider Handling fee charged
    20 Euro per refund request
    Handling fee charged
    20 Euro per refund request
    Handling fee not charged Refundable

    *Our assistance packages incorporate several added value services from travel insurance to a dedicated customer service. The following “assistance packages” can be purchased, where available during the booking process; Scacciapensieri, NoProblem, Volaflex Plus, Full Flex, Volaflex TOP, Bravo Compensation.

    4.3 Failure to use your ticket will result in a voucher being issued in accordance with the timings specified in art. 4.3 of our purchasing terms and conditions. As per the aforementioned article, the handling fee consists of: 20 Euros fixed fee, plus a deduction of 20% on the refund value from the airline with the already deducted fixed fee. We issue a voucher with a minimum value of 10 Euros and apply a maximum handling fee of 80 Euros.

    Please note that for all of the above situations the handling fee will be converted into the transaction currency used by the passenger.

 

Additional services offered by the provider, either with payment or free of charge, can be requested by contacting our Customer Care team, who will manage your requirements directly with the provider to verify feasibility and any applicable fees.

 

Passengers requesting any additional services (offered by the provider with payment or free of charge), please kindly note:

  1. Requests are to be submitted by telephone, no later than 48 hours prior to departure by calling our Customer Care Team. We cannot guarantee that requests submitted by email will be dealt with. 
  2. Requests may incur an additional cost, per passenger, per booking, up to a maximum of 20 Euro. Further details can be found below. Payments settled in non-Euro currency will be converted into the transaction currency used by the passenger at the time of booking.

 

Additional service Agency fees per passenger
Extra baggage 3.50 Euro
Speedy boarding 3.50 Euro
Assistance for web check-in 3.50 Euro